CRT-261 New Real Exam - CRT-261 Exam Prep

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Salesforce CRT-261 Exam is an essential certification for professionals who want to become Service Cloud consultants. Certification Preparation for Service Cloud Consultant certification validates their skills and knowledge in designing and implementing Service Cloud solutions that meet customer requirements. With the increasing demand for customer service professionals, obtaining this certification will help candidates stand out in the job market and advance their career in the customer service domain.

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Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q184-Q189):

NEW QUESTION # 184
Universal Containers wants Service Console users to be able to view and update product usage data that is stored in an external system.
Which two features should a consultant recommend to provide this functionality?
Choose 2 answers

A. External Objects
B. Salesforce Connect
C. Middle-tier integration
D. Custom Objects

Answer: A,B

Explanation:
Explanation
Salesforce Connect and External Objects are two features that can provide Service Console users with the ability to view and update product usage data that is stored in an external system. Salesforce Connect allows users to access data from external sources in real time without copying or syncing the data. External Objects are custom objects that map to data stored outside Salesforce. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.external_object_considerations.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.connect.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.external_object_define.htm&type=5

NEW QUESTION # 185
A recent analysis of cases at Cloud Kicks (CK) revealed a high percentage of simple cases such as password resets and order inquiries. In order to reduce the number of cases created, CK wants to provide customer self-service in the following channels: web, SMS, Facebook Messenger, and WhatsApp.
What is the recommended case deflection solution?

A. Chat for Web and In-App
B. Einstein Bo
C. Social Customer Service
D. Digital Engagement Messaging

Answer: C

NEW QUESTION # 186
Universal containers are developing a business continuity plan for their contact center. What should the company consider? Choose 2 answers

A. Open access to systems
B. Site consolidation
C. Recovery point objective
D. Criteria for plan activation

Answer: D

NEW QUESTION # 187
Cloud Kicks (CK) is a global company with multiple product lines. CK is preparing to launch a public kno base for customers that will have 2,500 articles. The company wants an easy way for users to find relevant articles based on their location and product.
What is the recommended method to meet the requirement?

A. Data Category Visibility
B. Data Category Groups
C. Chatter Answers
D. Article Translation

Answer: B

Explanation:
Data Category Groups are the recommended method to meet the requirement of allowing users to find relevant articles based on their location and product. Data Category Groups are collections of data categories that are used to classify articles or other types of content based on topics or criteria that make sense for your business. Data Category Groups can be used to control the visibility and searchability of articles for different users and communities. For example, you can create a Data Category Group for Location and another one for Product, and assign data categories for each location and product that you support. You can then assign data category visibility to users or communities based on their location and product preferences, so that they only see the articles that are relevant to them. Verified References: Service Cloud Consultant Certification Guide & Tips, Data Categories Overview

NEW QUESTION # 188
One business unit at Universal Containers has been using Service Cloud for several years. While migrating another business unit to the platform, a System Administrator incorrectly imported 200,000 case records, which created significant data corruption of existing records. The most recent data backup available is more than 90 days old. Which option should the Consultant recommend?

A. Log a Data Recovery case with Salesforce Support.
B. Manually update the corrupt data to correct it.
C. Restore the data using the available backup.
D. Use Data Loader to delete the corrupt data.

Answer: A

NEW QUESTION # 189
......

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CRT-261 New Real Exam - CRT-261 Exam Prep

CRT-261 Exam Prep, CRT-261 Sample Questions Pdf

Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q184-Q189):

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