Technical Support Policy

Welcome to ExpertPath’s Technical Support Center! Our goal is to ensure a seamless learning experience by providing reliable technical assistance throughout your training journey.

1. Availability of Technical Support

Our technical support team is available throughout the study period to assist with any technical issues related to the learning platform.

  • Support is provided during designated working hours, with emergency assistance available for critical issues.

2. Response Time for Support Requests

  • General Inquiries: Response within 24 hours during working hours.
  • Urgent Issues: Response within 4 hours for system failures affecting access.
  • Live Chat/Phone Support: Immediate assistance during working hours.

3. Technical Support Working Hours

  • Sunday – Thursday: 8:00 AM – 6:00 PM (KSA Time)
  • Friday & Saturday: Limited support available for urgent cases via email and emergency contact.

4. Services Covered by Technical Support

✔️ Account & Access Issues: Login support, password resets, and user account troubleshooting.
✔️ Navigation & Usage Assistance: Guidance on using the ExpertPath LMS platform.
✔️ Live Session Support: Resolving technical issues related to virtual classrooms and live lectures.
✔️ Content Accessibility: Troubleshooting problems related to course materials, videos, and documents.
✔️ Assignment Submission Support: Assistance with uploading assignments and fixing submission errors.
✔️ System Errors & Bug Reporting: Addressing platform malfunctions and reporting issues for resolution.

5. How to Contact Technical Support

For any assistance, please reach out to our Technical Support Team through the following channels:
📧 Email: support@expertpath.com
📞 Phone: +966112753915
💬 Live Chat: Available on the platform during working hours

We are committed to providing a smooth and efficient learning experience on ExpertPath. If you encounter any issues, don’t hesitate to contact us!