At ExpertPath, we are committed to fostering effective and professional communication within our e-learning and training environment. This policy outlines the guidelines and best practices for communication between learners, instructors, and support teams to ensure a productive and respectful learning experience.

1. Communication Channels

To facilitate seamless interaction, beneficiaries can communicate through the following channels:

  • Learning Management System (LMS): Course discussions, announcements, and direct messaging.
  • Email: Official correspondence with instructors and support teams.
  • Live Chat: Available for real-time assistance during working hours.
  • Discussion Forums: For knowledge sharing and collaborative learning.
  • Virtual Sessions: Interactive discussions and Q&A during live training.

2. Communication Etiquette

To maintain a professional and respectful learning environment, all communications should adhere to the following:
✔ Be Respectful: Use polite and professional language at all times.
✔ Stay Relevant: Keep discussions and messages focused on course content and training topics.
✔ Be Clear and Concise: Ensure messages are well-structured and to the point.
✔ Use Proper Channels: Direct inquiries to the appropriate platform or personnel.
✔ Respect Response Time: Instructors and support teams will respond within the designated timeframe.

3. Response Time and Availability

  • Instructor Responses: Within 24-48 hours during working days.
  • Technical Support: Urgent issues within 4 hours, general inquiries within 24 hours.
  • Peer Discussions: Encouraged to promote collaboration, with responses expected within 48 hours.

4. Reporting Inappropriate Communication

Any communication that is deemed offensive, disrespectful, or inappropriate should be reported immediately via the designated support channels. ExpertPath reserves the right to take necessary action to maintain a positive learning environment.

We encourage open and constructive communication to enhance your learning experience. For any assistance or concerns, feel free to reach out to our support team.

📧 Email: support@expertpath.com
📞 Phone: +966112753915
💬 Live Chat: Available during working hours

🚀 Let’s learn, collaborate, and grow together in a respectful and engaging digital learning environment!